How do I report a claim under the travel insurance?

Travel insurance claims are processed by our partner, TAS Versicherungen AG (TAS).

📞 In case of emergencies or assistance requests:

Call the TAS operations centre immediately on +41 58 827 59 95 (available 24/7).

🚨 Important:

Medical emergencies and breakdowns must be reported by phone – even if you are back home by now.

📝 Online claims reporting:

You can report the following cases online:
Trip cancellation before departure
Cancellation of event tickets
Trip change after departure
Assumption of the deductible for rental vehicles

🔎 For quick processing, please have the following documents ready:
Confirmations
Bills
Further documents relating to the claim
Your insurance policy

📌 Report your claim online now:

=> Go to online claims reporting

Updated on: 21/03/2025