How do I report a claim under the travel insurance?
How do I report a claim under the travel insurance?
Travel insurance claims are processed by our partner, TAS Versicherungen AG (TAS).
📞 In case of emergencies or assistance requests:
Call the TAS operations centre immediately on +41 58 827 59 95 (available 24/7).
🚨 Important:
Medical emergencies and breakdowns must be reported by phone – even if you are back home by now.
📝 Online claims reporting:
You can report the following cases online:
- Trip cancellation before departure
- Cancellation of event tickets
- Trip change after departure
- Assumption of the deductible for rental vehicles
🔎 For quick processing, please have the following documents ready:
- Confirmations
- Bills
- Further documents relating to the claim
- Your insurance policy
📌 Report your claim online now:
=> Go to online claims reporting
Updated on: 21/03/2025