> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Sick pet? What to do if you can't leave or have to return immediately?

###### **To ensure we can help you and your pet quickly, all claims are processed through our partner, TAS Insurance AG.**

### **In an emergency, please follow these steps:**

**1. Contact us immediately**
📞 In the event of a medical emergency or if you require assistance (e.g., for your journey home), you must call the emergency centre **immediately**.
It is available **24 hours a day**—even if you are already back home.

* **Phone: **[+41 58 827 59 95](tel:+41588275995)
* **Online report:** https://www.simpego.ch/en/services/claims-service/travel

**2. Secure evidence**📄
* **Veterinary certificate:** Serious illnesses, injuries, or an unfavourable healing process must be confirmed by an official certificate.
* **Original receipts:** Keep all invoices and receipts carefully and submit the originals.

###### **📌 Important to know:**
* **Self-organization:** You are responsible for organizing everything on site (e.g., transport to the vet, care). The insurance will cover the costs retrospectively within the scope of the coverage.
* **No healing costs:** Travel insurance does **not cover veterinary treatment abroad**. We cover the additional costs for travel or accommodation, but not the medical treatment itself. For this, we recommend separate pet insurance with “Worldwide protection”.

### Choose additional protection for your pet
![Worldwide protection](https://storage.crisp.chat/users/helpdesk/website/-/5/a/4/d/5a4d3ec64f668c00/image_6fm4vo.png)


[https://www.simpego.ch/en/pet-insurance/quote#/en/pet-details](https://www.simpego.ch/en/pet-insurance/quote#/en/pet-details)

#Travel insurance
#PetOwners