Overview payment models
What is the difference between FlexDrive and BonusDrive?
How does the payment work for the models?
Which payment model suits me?
What payment models does simpego offer for car insurance?
Can I insure multiple vehicles with one FlexDrive/BonusDrive contract?
Can I insure several vehicles with one FlexDrive / BonusDrive contract?
FlexDrive - Pay only for kilometres driven
Can I take out FlexDrive cover for my vintage car?
How will my driving style be assessed by FlexDrive?
When and how do I pay my FlexDrive premium?
Do I have to report the mileage regularly?
What happens if I don't drive?
Can I use FlexDrive for a company?
How does payment take place at FlexDrive?
Can I use FlexDrive with an interchangeable plate?
Do I need an app for FlexDrive?
Is FlexDrive also available for motorbikes or motorbikes?
How does FlexDrive work?
Do I need a dongle, GPS or a black box for FlexDrive or BonusDrive?
How is FlexDrive billed after cancellation?
BonusDrive – Belohnung für sicheres & unfallfreies Fahren
Can I use BonusDrive for a business?
When do I get the discount?
How is driving behaviour monitored?
Who can use the BonusDrive?
Which factors influence my score at BonusDrive?
Can I use BonusDrive for my vintage car or motorbike?
Can I use BonusDrive with a removable nameplate?
Why does my driving behaviour count with BonusDrive?
How does BonusDrive work?
What happens if I don't get 83 points?
Do I always have to use the app?
Do I need an app for the BonusDrive?
When will I receive the discount?
BasisDrive — fixed annual premium, no kilometre allowance
Is BasisDrive available for all types of vehicles?
How does BasisDrive differ from FlexDrive and BonusDrive?
Who is BasisDrive for?
Can I also use BasisDrive for a company?
How often do I have to pay at BasisDrive?
Do I have to document my driving behaviour or the kilometres driven with BasisDrive?
How does BasisDrive work?
Can I use BasisDrive with a interchangeable licence plate?
How many kilometers are covered with BasisDrive?
Use of the app
How do I get started with the FlexDrive app?
What should I do if no more trips are being recorded?
How can I change the language of app?
What if the policyholder is not the person who most often drives the vehicle?
How long can I view my trips and change the trip type?
Where can I download the app?
Where can I view my driving style and how do I change the trip type?
Do I have to log into the app before every journey?
I have a new mobile number. What do I have to do?
I regularly take the tram – what type of traveller am I?
Payment & Credit Cards
Mileage & Billing
I am currently on holiday and have received a request to report my new mileage. What should I do?
What happens if I don't have enough credit on my prepaid credit card for the reward?
How often do I have to report my mileage to FlexDrive?
When and how do I have to report my first kilometre reading?
What happens if I don't report my mileage in time?
I didn't drive my car at all last month. Do I still have to submit a photo of the mileage?
Can I report my mileage by email or phone?
How can I enlarge the photo of my odometer if the display is too small?
What does my FlexDrive invoice look like, and do I have to pay the fixed premium monthly?
App & Compatibility
Does my smartphone need special hardware like a gyro sensor?
Does the FlexDrive app also work without an internet connection?
How can I change the language of the FlexDrive app?
What do I do if the app is not working properly?
Will FlexDrive work on my Huawei phone with EMUI?
Which Android version is required for the app?
Can I use FlexDrive with a Microsoft Windows Phone?
What version of iOS does the FlexDrive app require?
Do I need a special app for FlexDrive?
I am a commuter and I travel by bus more than by car. Does the app recognise which mode of transport I use?
Do I need a data plan on my phone to use the FlexDrive app?
Can I also provide my landline number for my FlexDrive or BonusDrive contract?
Why am I getting an error message about the Wi-Fi settings?
How to share your location with the FlexDrive app on your iPhone
Privacy & location data
Do I have to allow the app to access my location?
How long does simpego store my trip data?
How does simpego protect my data?
Does simpego create a movement profile of me?
Is my driving data being recorded?
Who has access to my driving data?
What data does the FlexDrive app collect while driving?
I can't share my location on my iPhone. What could be the reason for this?
Can I deny the FlexDrive app access to my location data?